Toni & Guy Salon Perth

How Toni & Guy, Perth received unlimited access to the NorthgateArinso Legal Advice Line and ensured HR documentation was in order

Toni & Guy Salon Perth

7 Employees

For Hazel Bates, Salon Manager, quick access to advice on any HR-related legal issue is guaranteed: "As a small business you have to be so careful when dealing difficult personnel. Now I can get an expert, independent view of any situation and advice on the right way to proceed."

"One of the most important areas where advice is essential concerns disciplinary procedures. It's tempting to deal with situations in the heat of the moment but I really value the objective view that the HR advisers give me."

"In one case for example I suspected an employee of theft. I had to make sure I dealt with the situation in the right way, carrying out all the appropriate steps in the right order. This is where the Advice Line is especially important as there's no room to make mistakes at times like that."

Hazel acknowledges the fact that legal advice is available elsewhere, but points out the benefits of this service: "There are other legal help lines available to most business owners, including free ones. However I am glad that I have this one in place. There are no limits on how many times I access the service which means I never have to pick and choose when to call for help and when to hope that I am doing things in a compliant way."

"Also, the people I speak to know my business and so their advice always reflects this. It guarantees that everything is done in the right way, with the indemnity insurance in place should a situation take a turn for the worse."

The insurance Hazel refers to is an integral part of the arrangement with NAES. It means that the salon avoids any costs if a case comes to Tribunal. As long as Hazel follows the advice she receives, any Tribunal costs will be met through the insurance.

Making Sure HR documentation is compliant

As well as getting on-the-spot advice when needed, the salon also benefits from sipport to make sure its HR documentation is in order. This includes employment contracts, employee handbooks, salon rules and holiday forms.

"As a franchise operation we receive standard templates for most documents from head office," Hazel explains. "However, I often need to tailor them to fit the way we are organised here. In the case of employment contracts each one has to reflect the specific arrangements for each individual's role, for example to reflect their working hours, rates of pay, holiday entitlement and so on."

"Although I am fairly sure that I can make these changes myself, I am very pleased yo have the experts at NAES handle them based on my briefings. It gives me an extra layer of confidence that the changes are done in a compliant way because I can't afford to take chances with such important decisions."

The right support: nothing more, nothing less

The experience of the Perth salon demonstrates very well the way tailored support packages can be developed to properly meet each client's needs. "The fact that I have been able to obtain just the services I need is very important to us as a small business," says Hazel Bates.

"I needed to specify what I required and pay accordingly rather than find myself tied to services I will never use."

"This service does that perfectly. I have access to great expertise and support in a way that fits by budget, with the indemnity insurance guaranteeing that I wont face any additional costs connected with the risks of not remaining compliant with HR legislation."

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