Influencing and Negotiating Training

Build positive relationships and outcomes

Virtually every day most people are involved in some sort of influencing and negotiating, whether it is with suppliers, customers or colleagues.

The absence of strong skills in these areas can have a detrimental effect on individual relationships as well as an organisation’s commercial success. Effective influencing and negotiation skills are therefore essential to achieve better results, better service and mutually beneficial partnerships.

Our course will help participants to plan for these day-to-day situations. The programme also focuses on how participants are influenced themselves and introduces practical tools and techniques to enable them to influence others.

Course Content

Introduction to influencing
Key definitions; influencing, negotiating, persuading and manipulating
Self analysis on preferred conflict/negotiation style
Personal values and influencing strategies
Understanding power
The concept of Win-Win
Planning for negotiation situations
The negotiation process
Tools and techniques for successful negotiations
Recognising and adapting behaviour
Practical scenarios

Who is it for?

All those involved in influencing and negotiation situations with colleagues, customers or suppliers, whether formal or informal in nature.

Course Duration

One day.

Certification

Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.

For more information on our Training Courses

Please call 0845 073 0260 or fill in our short enquiry form.