Conflict Handling Training

Support to handle conflicts effectively

Successful businesses are built on good internal and external relationships.

However conflict occuring within the best run organisations is inevitable. People have diverse beliefs, histories, needs and aspirations, which don't always fit into the corporate context.

This workshop encourages you to explore the causes of conflict in the workplace and helps you to plan personal strategies to ensure you handle it effectively.

Course Content

All bespoke courses can be tailored to business and individual needs and typically the content of the course will cover the following topics:

Indentifying specific conflicts within your workplace and their possible causes
Understanding your own approach to handling conflict
How to use the 4 step conflict resolution model
Tips and techniques for practical ways to manage conflict by using the 4 step approach

Who is it for?

Those whose role requires dealing with sensitive issues with internal and external customers.

Course Duration

One day.

Certification

Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.

Feedback

"This was a really practical course with a variety of training methods that were used in a creative way"

For more information on our Training Courses

Please call 0845 073 0260 or fill in our short enquiry form.