Effective Communication

Effective Communication is fast becoming a key skill

Communication is at the heart of business, whether it involves employees, customers, suppliers, partners or regulatory bodies.

As such it is vital that people communicate clearly and effectively, avoiding so-called “communication breakdowns” and delivering their message in a confident, concise and structured way.

This practical course is designed to equip participants with the practical skills and techniques to enable them to communicate effectively with all people at all levels, especially when confronted with difficult situations

Course Content

All bespoke courses can be tailored to business and individual needs and typically the content of the course will cover the following topics:

The communication process
Barriers to effective communication
Interpretation
Communication skills
Questioning and listening techniques
The Communication Styles model
Interpersonal behaviour
Verbal and non-verbal communication
Developing rapport
Lessons from effective communicators
Practical scenarios
Who Is It For?

Who is it for?

This course is designed for anyone who needs to get important messages across to others in a work situation, whatever their level or role.

Course Duration

One day.

Certification

Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.

For more information on our Training Courses

Please call 0845 073 0260 or fill in our short enquiry form.