Customer Care Training

Provide great customer care makes a real difference

Being able to provide great customer care makes a real difference to an organisation’s reputation and results.

Few organisations can afford to provide poor customer care, especially as today’s customers have high expectations of the service they receive and are becoming increasingly aware of their rights. As such, the importance of outstanding customer service cannot be over-emphasised.

Our practical course will help participants to provide excellent customer care by enabling them to successfully determine, and then meet, the needs of both internal and external customers.

Course Content

Customer care experiences
Who are your customers?
Customer relationships
Barriers and obstacles to customer care
Meeting customer needs
Moments of truth
Value and failure demand
Customer care skills
Face to face with your customers
Positive language and approach
Telephone techniques
Email and customer care
Dealing with angry customers
Practical actions

Who is it for?

This course is for front line staff providing a service to external and internal customers either face-to-face or over the phone.

Course Duration

One day.

Certification

Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.

For more information on our People Skills and Communication Courses.

Please call 0845 073 0260 or fill in our short enquiry form.