Assertiveness Training

Practical techniques to help you become more assertive

It is not alwasy easy to manage interactions with others in a way that ensures both parties feel respected, trusted and positive throughout.

This workshop will give you the opportunity to examine the ways in which your own behaviour and beliefs influence the way you deal with people. It will also equip you with practical techniques to help you become more assertive.

Course Content

Understanding what the difference is between agressive, passive and assertive behaviours
Understanding the importance of rights and responsiblities
How to use body language effectively to reach better outcomes
How to make and refuse requests
How to give and receive feedback in a constructive manner
Techniques for becoming more assertive and resolving conflict

Who is it for?

Anybody who needs to influence others and manage relationships at work more effectively or those dealing in a customer facing service role.

Course Duration

One Day

Certification

Delegate will be awarded a NorthgateArinso Employer Services certificate of attendance.

Feedback

"The course motivated me to learn relevant techniques. It was interactive and included excellent examples and anecdotes. Tasks were varied throughout the day and gave me a complete picture."

For more information on our Training Courses

Please call 0845 073 0260 or fill in our short enquiry form.